Terms and Conditions

Effective Date: November 19, 2025

Important Notice: These Terms and Conditions constitute a legally binding agreement between you and Player Insights. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by all terms set forth in this document. If you do not agree with these terms, please do not use our services.

This document outlines the legal obligations, responsibilities, and liabilities associated with using Player Insights research services. It supplements our Terms of Service and Privacy Policy, forming a comprehensive legal framework governing our relationship with clients and website visitors.

1. Agreement and Acceptance

1.1 Binding Nature: By accessing or using any part of our website or services, you enter into a binding legal agreement with Player Insights. This agreement is effective immediately upon your first access or use, and continues for as long as you access or use our services.

1.2 Acceptance Methods: You accept these Terms and Conditions through any of the following actions: visiting our website, submitting contact forms, engaging with our services, creating an account, entering into service agreements, or receiving our research deliverables.

1.3 Age Requirement: You must be at least eighteen years old to use our services. By agreeing to these terms, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding agreements.

1.4 Authority to Bind: If you are accepting these terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these terms. In such cases, references to "you" include both you individually and the entity you represent.

2. User Obligations and Responsibilities

2.1 Legal Compliance

You agree to comply with all applicable laws, regulations, and ordinances in your use of our services, including but not limited to:

• International, federal, state, and local laws governing internet usage and electronic communications
• Data protection and privacy laws, including GDPR, CCPA, and similar regulations
• Intellectual property laws, including copyright, trademark, and patent regulations
• Export control laws and regulations if accessing services from outside the United States
• Any other applicable laws in your jurisdiction

2.2 Conduct Requirements

You are responsible for maintaining professional and ethical conduct when using our services. This includes:

✓ Providing truthful, accurate, and complete information in all communications
✓ Respecting the confidentiality of proprietary information and research methodologies
✓ Refraining from any form of harassment, abuse, or threatening behavior
✓ Protecting access credentials and preventing unauthorized use of your account
✓ Respecting the intellectual property rights of Player Insights and third parties

2.3 Prohibited Activities

The following activities are strictly prohibited:

× Reverse engineering, decompiling, or attempting to extract source code from our services or methodologies
× Using automated tools, bots, or scripts to access or scrape our website without authorization
× Attempting to bypass security measures, authentication systems, or access controls
× Distributing malware, viruses, or other harmful code through our services
× Impersonating Player Insights, our employees, or other users
× Engaging in any activity that could damage, disable, or impair our services

2.4 Privacy and Data Protection

When participating in research studies or providing data to us, you are responsible for ensuring you have the right to share such information and that it does not violate any third-party rights or confidentiality obligations. You must obtain all necessary consents before sharing personal or proprietary information with us. Additionally, you agree to comply with all applicable data protection laws in your handling of any information received from Player Insights.

2.5 Indemnification by User

You agree to indemnify, defend, and hold harmless Player Insights, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to your breach of these Terms and Conditions, your violation of any law or third-party rights, or your use of our services in a manner inconsistent with these terms.

3. Liability and Warranties

3.1 Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the maximum extent permitted by law, Player Insights disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties regarding the accuracy, reliability, or completeness of research findings
• Warranties that our services will be uninterrupted, error-free, or secure
• Warranties regarding specific commercial outcomes or business results

3.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLAYER INSIGHTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

This includes but is not limited to damages for:

• Loss of profits, revenue, business opportunities, or goodwill
• Loss or corruption of data or information
• Business interruption or system downtime
• Cost of procurement of substitute goods or services

Our aggregate liability for all claims related to these Terms and Conditions or our services shall not exceed the total amount paid by you to Player Insights in the twelve months preceding the claim, or five hundred United States Dollars if no payment has been made.

3.3 Consequential Damages Exclusion

Player Insights shall not be liable for any consequential, incidental, indirect, exemplary, special, or punitive damages, whether foreseeable or unforeseeable, based on your claims of any kind arising from or related to your use of or inability to use our services, even if we have been advised of the possibility of such damages. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis.

3.4 Force Majeure

Player Insights shall not be liable for any failure or delay in performing obligations under these Terms and Conditions when such failure or delay is due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials. During such events, our obligations shall be suspended for the duration of the force majeure condition.

4. Confidentiality and Non-Disclosure

4.1 Confidential Information: During the course of our relationship, you may have access to confidential and proprietary information belonging to Player Insights, including but not limited to research methodologies, analytical frameworks, business strategies, client lists, and technical processes. You agree to maintain the confidentiality of such information and not disclose it to third parties without our prior written consent.

4.2 Duration of Obligation: Your confidentiality obligations shall continue for a period of five years following termination of your relationship with Player Insights, or for as long as the information remains confidential and proprietary, whichever is longer.

4.3 Exceptions: Confidentiality obligations do not apply to information that: is or becomes publicly available through no fault of yours; was in your possession prior to disclosure by us; is independently developed by you; or is required to be disclosed by law, regulation, or court order, provided you give us reasonable notice of such requirement.

4.4 Client Confidentiality: We likewise agree to maintain the confidentiality of your proprietary information shared with us during service delivery, subject to the same exceptions noted above. Specific confidentiality terms for research projects will be detailed in individual service agreements.

5. Third-Party Interactions

5.1 Third-Party Services

Our website and services may contain links to or integrate with third-party websites, services, or applications. We are not responsible for the content, accuracy, privacy practices, or terms of such third-party services. Your use of third-party services is at your own risk and subject to their respective terms and conditions. We do not endorse or make any representations about third-party services.

5.2 Third-Party Disputes

Any disputes you have with third-party service providers, vendors, or other users are solely between you and such third parties. Player Insights shall have no liability or responsibility for such disputes. You release Player Insights from any and all claims, demands, and damages arising out of or in connection with such disputes.

5.3 Third-Party Rights

You agree not to violate any third-party rights when using our services. This includes respecting intellectual property rights, privacy rights, publicity rights, and contractual obligations owed to third parties. You are solely responsible for ensuring that your use of our services does not infringe upon or violate any third-party rights.

6. Termination and Suspension

6.1 Termination by Player Insights: We reserve the right to suspend or terminate your access to our services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms and Conditions, violation of applicable laws, fraudulent or illegal activity, abuse of our services, or conduct that we determine to be harmful to our business or other users.

6.2 Termination by User: You may terminate your relationship with Player Insights at any time by discontinuing use of our services and contacting us to close any active accounts. Termination does not relieve you of obligations incurred prior to termination or obligations that by their nature should survive termination.

6.3 Effect of Termination: Upon termination, your right to access and use our services will immediately cease. All provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, liability limitations, and dispute resolution provisions.

6.4 Data Upon Termination: Following termination, we may delete or archive your data in accordance with our data retention policies and legal obligations. We are not obligated to maintain or provide access to your data after termination unless required by applicable service agreements or law.

7. Legal Information and Dispute Resolution

7.1 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States of America, without giving effect to any principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these terms.

7.2 Jurisdiction and Venue

You agree that any legal action or proceeding arising from or related to these Terms and Conditions shall be brought exclusively in the state or federal courts located in Suffolk County, Massachusetts. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

7.3 Dispute Resolution Process

Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through the following process:

Notify the other party in writing of the dispute, including details of the issue and proposed resolution
Engage in good-faith negotiations for a period of thirty days
If negotiations fail, consider mediation with a mutually agreed-upon mediator
Only after exhausting these steps may either party pursue formal legal remedies

7.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Player Insights. If this class action waiver is found to be unenforceable, then the entirety of the dispute resolution provisions shall be null and void.

7.5 Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent.

8. Entire Agreement and Amendments

8.1 Complete Agreement: These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Terms of Service, and any applicable service agreements, constitute the entire agreement between you and Player Insights regarding the subject matter herein and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

8.2 Amendments: Player Insights reserves the right to modify, amend, or update these Terms and Conditions at any time. Material changes will be communicated through prominent notice on our website, email notification, or other reasonable means. Your continued use of our services following such changes constitutes acceptance of the modified terms.

8.3 No Waiver: Our failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision. Any waiver of any provision shall only be effective if made in writing and signed by an authorized representative of Player Insights.

8.4 Assignment: You may not assign, transfer, or delegate these Terms and Conditions or any of your rights or obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision shall be void. We may freely assign these terms without restriction.

9. Contact and Legal Notices

For questions, concerns, or legal notices regarding these Terms and Conditions, please contact us using the information below. Legal notices must be sent in writing to our physical address to be considered valid.

Email: info@play-e-r-insights.com

Phone: +1 (617) 584-9273

Legal Notices: Player Insights, 4328 Research Park, Data Science Center, Boston, MA 02108

Acknowledgment

By using our services, you acknowledge that you have read these Terms and Conditions in their entirety, understand them, and agree to be bound by them. You further acknowledge that these terms constitute a binding legal agreement between you and Player Insights, and that you have had the opportunity to seek independent legal advice regarding these terms if desired.

Contact Information